Storage Sipson Terms and Conditions

These Terms and Conditions set out the basis on which Storage Sipson provides storage, removals, collection, delivery and related services in the United Kingdom. By placing a booking, using our services, accessing our premises or storing goods with us, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company means Storage Sipson, the provider of storage, removal and related services.

Customer means any individual, partnership, company or organisation that books, pays for or uses the Companys services.

Services means any storage, removal, collection, delivery, packing, handling, loading, unloading or related services provided by the Company.

Goods means any items, property or effects stored, transported or otherwise handled by the Company for or on behalf of the Customer.

Contract means the agreement between the Company and the Customer incorporating these Terms and Conditions and any written confirmation of booking issued by the Company.

2. Scope of Services

The Company offers storage facilities and associated removal and transport services. The specific nature of the Services to be provided, including dates, times, storage unit type or volume, and any additional services requested, will be as set out in the quotation and the booking confirmation issued by the Company.

The Company reserves the right to refuse any order or request for Services at its discretion, including where the Goods are unsuitable, hazardous, illegal, or in breach of these Terms and Conditions.

3. Booking Process

3.1 Quotations

Any quotation provided by the Company is based on the information supplied by the Customer. Quotations are normally valid for a limited period as stated in the quotation and are subject to availability and site access. Where the actual volume, weight, nature of Goods, access conditions or service requirements differ from those originally described by the Customer, the Company reserves the right to adjust the quotation or charge additional fees.

3.2 Making a Booking

A booking is only confirmed when the Customer has accepted the quotation and the Company has issued written confirmation of the booking. The Company may require a deposit or full payment in advance as a condition of confirming the booking. Verbal estimates or provisional reservations do not constitute a confirmed Contract.

3.3 Customer Information

The Customer must provide accurate and complete information when making a booking, including contact details, addresses, access arrangements, parking restrictions, the nature of the Goods, and any special handling requirements. The Customer is responsible for promptly informing the Company of any changes to this information. The Company is not liable for delays, additional costs or inability to perform the Services arising from inaccurate or incomplete information provided by the Customer.

4. Payments and Charges

4.1 Pricing

Charges for Services are set out in the quotation, tariff or price list supplied by the Company, as updated from time to time. Prices may be based on factors such as volume, weight, distance, labour time, storage duration, vehicle type and access conditions.

4.2 Payment Terms

Unless otherwise agreed in writing, payment for removal and transport Services is due in full prior to or on the day of service commencement. Storage charges are generally payable in advance for the agreed billing period, which may be weekly, monthly or as otherwise specified by the Company.

The Company may require a deposit or advance payment at the time of booking. Any deposit paid will be applied towards the final invoice. The Company reserves the right to withhold performance of the Services or to refuse collection or delivery where payment has not been received as required.

4.3 Late Payment

Where payment is not received by the due date, the Company may charge interest on the overdue amounts at a reasonable commercial rate until payment is made in full. The Company may also apply administrative fees for late payment reminders and collection activities. In the case of storage, the Company may exercise a lien over the Goods and may restrict access to the storage unit until all sums due, including interest and charges, are paid.

4.4 Additional Charges

Additional charges may apply where delays occur that are outside the Companys control, where extra labour is required, where access is restricted or requires special equipment, or where the Customer requests changes or additional services on the day. The Company will endeavour to inform the Customer of such charges as soon as reasonably practicable.

5. Cancellations and Amendments

5.1 Cancellation by the Customer

The Customer may cancel a booking by giving notice to the Company. Any entitlement to a refund of charges or deposits will depend on the notice period given. The Company may apply reasonable cancellation fees, which may increase for cancellations made closer to the scheduled service date.

5.2 Amendments by the Customer

Requests to amend dates, times, storage unit size, collection or delivery addresses or other key details are subject to availability and the Companys agreement. The Company may revise the charges where amendments affect the scope or cost of the Services. If the Company cannot accommodate the requested changes, the original booking and cancellation terms will continue to apply.

5.3 Cancellation by the Company

The Company may cancel or suspend the Services where the Customer is in breach of the Contract, including non-payment, or where performance is affected by events beyond the Companys reasonable control such as severe weather, accidents, road closures or industrial action. In such cases, the Company will seek to provide alternative dates or solutions where feasible, but will not be liable for any consequential loss or indirect costs arising from such cancellation or suspension.

6. Customer Obligations

The Customer must ensure that the Goods are properly packed, labelled and prepared for storage or transport unless packing services have been expressly agreed as part of the Contract. Fragile items, valuables and delicate equipment must be suitably protected. The Customer must not tender for storage or transport any Goods that are prohibited or unsuitable in accordance with these Terms and Conditions.

The Customer is responsible for arranging suitable access, parking permissions and any required permits at both collection and delivery addresses. Where parking fines or penalties are incurred solely due to lack of appropriate permissions or instructions, the Customer may be required to reimburse these costs.

The Customer must comply with all reasonable instructions given by the Companys staff regarding safety, access, loading, unloading and storage procedures.

7. Excluded and Prohibited Items

The Customer must not store or present for transport any of the following without the Companys prior written consent: hazardous, flammable or explosive materials, firearms or ammunition, corrosive substances, perishable goods, live animals, illegal items, cash, precious metals, jewellery, important documents or securities. The Company reserves the right to open and inspect Goods where there is reasonable cause to suspect that they contain prohibited items or present a safety risk.

The Company accepts no responsibility for loss of or damage to items that are prohibited or not disclosed and may remove, refuse or arrange for the safe disposal of such items at the Customers expense.

8. Storage Terms

8.1 Use of Storage Units

The Customer is granted a licence to store Goods in the allocated storage unit or area for the agreed period, subject to payment of the applicable charges. No tenancy or exclusive right of occupation is created. The Customer must not use the storage unit for residential purposes, business activities involving public access, or any unlawful purpose.

8.2 Access

Access to storage units may be by appointment or during advertised opening hours, subject to security procedures and any access conditions notified by the Company. The Company may temporarily restrict access for safety, maintenance or security reasons and will seek to provide reasonable notice where possible.

8.3 Non-Payment and Lien

Where storage charges remain unpaid, the Company has a lien over the Goods and may refuse access until the account is brought up to date. If sums due remain unpaid after reasonable notice, the Company may sell or dispose of some or all of the Goods to recover outstanding charges, costs and expenses. Any surplus amounts realised after deduction of all sums owed will be held for the Customer.

9. Waste and Environmental Regulations

The Customer must not abandon unwanted Goods or waste on the Companys premises or in vehicles. The Company is not a general waste disposal operator and any removal or disposal of unwanted Goods or waste is subject to separate agreement and charges.

Where the Company agrees to remove waste, the Customer confirms that the waste does not contain hazardous materials and that the Customer has the right to authorise its disposal. The Company will handle removal and disposal in accordance with applicable waste and environmental laws. The Customer will be responsible for any additional costs or regulatory penalties arising from misdescription of the waste or inclusion of prohibited materials.

Fly tipping or unauthorised dumping of waste is strictly prohibited. The Company reserves the right to report any such activity to the relevant authorities and to recover all associated cleanup and administrative costs from the Customer.

10. Liability and Insurance

10.1 Company Liability

The Company will take reasonable care in handling, storing and transporting the Goods. However, the Companys liability for loss or damage to Goods, whether arising from negligence, breach of contract or otherwise, is limited to a reasonable amount per consignment or per storage unit, subject to any specific limits stated in the quotation or booking confirmation.

10.2 Exclusions

The Company will not be liable for loss or damage arising from inherent defects or fragility of the Goods, inadequate packing by the Customer, normal wear and tear, changes in atmospheric conditions, vermin, moth, damp, mildew or gradual deterioration, or for losses of an indirect or consequential nature such as loss of profit or loss of use.

The Company will not be responsible for any loss or damage where the value or special nature of the Goods has not been declared or where the Goods include prohibited or excluded items. The Customer accepts that certain risks are unavoidable in storage and transport and that the Companys charges are based on the limitations of liability set out in these Terms and Conditions.

10.3 Customer Insurance

The Customer is strongly advised to arrange adequate insurance cover for the full value of the Goods while they are in storage and in transit. Any insurance cover arranged by or through the Company will be subject to separate terms and conditions and policy wording. It is the Customers responsibility to ensure that any such policy meets their needs.

10.4 Time Limits for Claims

The Customer must notify the Company in writing of any apparent loss of or damage to Goods as soon as reasonably possible and in any event within a reasonable period after discovery. The Company may require evidence of loss or damage and may inspect the Goods before any claim is agreed. Failure to notify within a reasonable period may affect the ability to investigate or settle a claim.

11. Access, Health and Safety

The Customer must take reasonable care for their own safety and the safety of others when on the Companys premises or at any location where the Services are being performed. Children and pets must be supervised at all times and must not interfere with the operations of the Companys staff or vehicles.

The Company may refuse to carry out work where conditions are unsafe, where access is obstructed, or where the conduct of the Customer or any third party presents a risk to health, safety or security. Any time lost or additional costs incurred as a result may be charged to the Customer.

12. Force Majeure

The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control. These may include, but are not limited to, extreme weather, natural disasters, war, acts of terrorism, strikes, lockouts, traffic incidents, road closures, power failures or the actions of public authorities.

13. Data Protection and Privacy

The Company will collect and process personal information relating to the Customer and, where applicable, their representatives for the purposes of providing Services, managing the Contract, administering accounts, and complying with legal obligations. Information will be handled in accordance with applicable data protection laws. The Customer is responsible for ensuring that any personal data they provide to the Company is accurate and up to date.

14. Complaints

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and addressed. The Company aims to handle complaints fairly and promptly. This complaints process does not affect the Customers statutory rights.

15. Variation of Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that Contract, unless a change is required by law or regulatory authority, in which case any such mandatory change may take effect immediately.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and shall be construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract, including any non contractual disputes or claims.

By using Storage Sipson services, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.