Sipson Storage Terms and Conditions

These Terms and Conditions set out the basis on which Sipson Storage provides storage services to customers in the UK. By making a booking, entering into a storage agreement, or placing goods into our care, you agree to be bound by these terms. They are intended to create a clear, fair and practical framework for the use of our self storage and related services. Please read them carefully before confirming a reservation or taking possession of a unit.

For the purposes of these terms, references to “we”, “us” and “our” mean Sipson Storage, and references to “you” or “the customer” mean the person, business, or organisation using the storage service. Where a business account is opened, the individual who signs or accepts the agreement confirms that they have authority to act for that business and to bind it to these terms. Unless otherwise stated in writing, the storage arrangement is for the storage of goods only and does not include any handling, packing, transport, insurance, or specialist services.

These terms apply to all standard storage bookings and any additional services we agree to provide. If any separate written agreement, order form, or special condition conflicts with these Terms and Conditions, the separate document will apply only to the extent of that conflict. All other provisions remain in force. We may update these terms from time to time, but the version in force at the time of booking will generally govern that booking unless a change is required by law.

1. Booking Process

To reserve a unit or other storage space, you must provide accurate and complete information during the booking process. This may include your full name, business name if applicable, contact details, identification information, and any other details reasonably required to assess your booking. A reservation is not confirmed until we have accepted it and, where applicable, received any deposit or advance payment due. We reserve the right to refuse any booking at our discretion, provided such refusal is not unlawful.

When you book with Sipson Storage, you confirm that the goods to be stored are lawfully owned by you or that you have authority from the owner to store them. You also confirm that the goods are not subject to any legal restriction, third-party security interest, or dispute that would affect our ability to store them. You must ensure that the unit size selected is suitable for your items. If you are unsure about suitability, you should make your own assessment before completing the booking.

Access to the storage facility or unit may be subject to identity checks, security procedures, and the issue of access credentials. You are responsible for keeping any keys, codes, passes, or other access items safe and secure. You must not share access details with unauthorised persons. If you suspect misuse or loss of access items, you must notify us promptly. We may suspend access where necessary to protect the facility, other customers, or the integrity of the storage operation.

2. Payment Terms

Fees for Sipson Storage services will be set out in the booking confirmation, price list, or other written agreement. Unless we agree otherwise in writing, all charges are payable in advance and must be paid by the due date stated on the invoice or payment request. Charges may include storage rent, deposits, administrative fees, late payment charges, lock replacement costs, cleaning charges, or any other agreed service fees. All prices are stated in pounds sterling unless expressly noted otherwise.

You are responsible for ensuring that payment reaches us on time and in full without deduction or set-off, except where a deduction is required by law. If a payment fails, is reversed, or is otherwise not honoured, we may suspend access to the unit, charge reasonable administration costs, and recover any bank or processing fees incurred. Where amounts remain unpaid, we may take additional recovery action in accordance with the law and may exercise any rights available under the storage agreement, including the right to retain goods where permitted.

We may review and change our charges from time to time. Any change will take effect in accordance with the notice period stated in the agreement or, where no specific notice period is given, on reasonable notice. If you do not agree to a charge change, you may terminate the storage arrangement in line with the cancellation terms, provided you remove your goods and settle all outstanding sums before the termination date. Continued use after a price change will constitute acceptance of the new rate.

4. Cancellations and Termination

You may cancel a booking before the storage period begins in accordance with the cancellation terms stated at the time of booking. If you have paid in advance, any refund will be calculated according to the applicable refund policy, less any non-refundable deposit, admin fee, or costs already incurred. If you cancel after the start date, you may remain liable for charges up to the date on which the unit is vacated and returned in acceptable condition.

We may end the agreement by giving notice where the contract allows, or immediately in serious cases such as non-payment, illegal activity, repeated breach of site rules, unsafe storage, or failure to remove prohibited items. If the agreement is terminated, you must remove all goods promptly and return any access items. If you do not do so, we may charge additional storage or handling fees and may take steps available under the agreement and applicable law to deal with abandoned goods, including sale or disposal where lawful.

Termination or cancellation does not remove liability for sums already due, damage caused during the term, or obligations intended to survive the end of the agreement. Any deposit may be retained in whole or in part to cover unpaid fees, cleaning, repairs, replacement of access items, or other losses caused by your breach, subject to any statutory limits that apply. We will act reasonably and in accordance with the law when applying deposits or exercising any contractual remedies.

5. Liability and Insurance

We will take reasonable care in providing the storage service, but our liability is limited to the extent permitted by law. We are not liable for loss or damage to goods arising from events beyond our reasonable control, including flood, fire, theft, vandalism, water ingress, failure of utilities, extreme weather, civil disturbance, or other force majeure events, unless caused by our proven negligence or breach of contract. Nothing in these terms excludes liability that cannot be excluded under UK law.

You remain responsible for the goods stored in your unit, including arranging suitable insurance if you consider it necessary. We may require evidence of insurance in some circumstances, but unless expressly stated otherwise, we do not insure your goods. Any insurance arranged through us, if offered, will be subject to its own terms, conditions, exclusions, and limits. You must ensure that declared values are accurate and that any claim information provided is complete and truthful.

To the fullest extent allowed by law, we will not be liable for indirect or consequential losses such as loss of profit, loss of business, loss of opportunity, or loss of data. Our total liability for any direct loss arising from our breach or negligence will be limited to the amount specified in the agreement or, if no amount is specified, to a reasonable amount having regard to the nature of the service and the fees paid. Nothing in these terms affects your statutory rights where they apply.

6. Waste, Prohibited Materials and Regulatory Compliance

You must comply with all applicable waste regulations when using Sipson Storage. The storage unit is not a waste disposal site, and you must not leave rubbish, discarded materials, or unwanted goods in the unit or common areas unless expressly agreed as part of a lawful collection or disposal service. Any waste you generate must be removed and disposed of in accordance with environmental law, local requirements, and proper waste transfer procedures where relevant.

Hazardous, contaminated, or regulated waste must never be placed into storage without our prior written consent and proof of lawful handling arrangements. This includes items that may leak, emit fumes, attract pests, pose a fire risk, or require specialist permits or treatment. If waste or prohibited material is found in a unit, we may arrange removal, quarantine, cleaning, or disposal at your expense and may notify the appropriate authority if required by law. You are responsible for any fine, charge, claim, or loss arising from your breach.

You warrant that you will comply with all legislation applicable to the goods you store, including laws relating to environmental protection, health and safety, fire prevention, dangerous goods, transport, and disposal of waste. You must not use the storage service in a way that creates pollution, contamination, infestation, or hazard. If your goods spill, leak, smell, or otherwise cause damage or nuisance, you must take immediate action and cooperate fully with any remedial steps we reasonably require.

7. Access, Security and Site Conduct

We operate a controlled access system for the safety and security of the premises. You must follow all site instructions, access rules, and security procedures, including any requirements relating to identification, vehicle movement, loading areas, or use of protective equipment. We may monitor access for security purposes and may record entry and exit times. You must not tamper with cameras, alarms, locks, gates, or other security features.

You are responsible for the conduct of anyone you invite or authorise to enter the site, including employees, contractors, movers, or family members. Any act or omission by such persons will be treated as your act or omission. We may restrict access temporarily for maintenance, emergencies, operational reasons, or security incidents. Where possible, we will use reasonable efforts to minimise disruption, but we cannot guarantee uninterrupted access at all times.

We may inspect a unit with reasonable notice, or without notice where there is an emergency, a suspected breach, or a reasonable concern about safety, damage, or illegal activity. Such inspection does not transfer responsibility for the contents to us. We may also move items within the premises where reasonably necessary to preserve safety, facilitate maintenance, or respond to an emergency. Any such action will be proportionate and documented where appropriate.

8. Data, Notices and General Provisions

We will process personal data in line with applicable UK data protection law and our privacy practices, as relevant to the service. Information collected during booking, access control, billing, and account administration may be used for contract management, security, legal compliance, and recovery of unpaid sums. You must keep your contact and billing details up to date so that we can send notices, invoices, or urgent communications effectively.

Any notice under these terms must be given in writing unless we state otherwise. Notices sent by email, post, or another agreed method will be treated as received in accordance with normal delivery times, unless proven otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in force. Failure by us to enforce a right on one occasion does not waive that right on any other occasion.

These Terms and Conditions, together with the booking confirmation and any written amendments, form the entire agreement between you and us regarding the relevant storage service. You may not assign or transfer your rights or obligations without our written consent. We may assign or transfer our rights and obligations where reasonably necessary for business or legal reasons, provided this does not materially reduce your rights under the agreement.

9. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. Where you are a consumer, you may also benefit from any mandatory rights available under the law of your usual residence, to the extent such rights cannot be excluded by agreement. Nothing in these terms is intended to remove protections that apply under statute.

If a dispute cannot be resolved amicably, the courts of England and Wales will have exclusive jurisdiction, except where a consumer is entitled by law to bring proceedings in another forum. We encourage both parties to act reasonably and to seek a practical resolution before starting formal proceedings. Any claim should be brought within the time limits permitted by law.

By using the services of Sipson Storage, you acknowledge that you have read, understood, and agreed to these terms. You also confirm that you have the authority and intention to comply with them. If you do not agree to any part of these Terms and Conditions, you should not complete a booking or place goods into storage. Continued use of the service after any update will signify acceptance of the revised terms, subject to any legal rights you may have.